Reference

Legal Terms That Cover Your Account on diand4d

Everything that governs how your account works — from wallet transactions with DANA, OVO, and GoPay to how your data is handled — is set out here. Access to our platform depends on local law and is available only where permitted in your region.

Account ConditionsData HandlingDANA, OVO, GoPay ContextJurisdiction NoticePolicy Contact
diand4d Legal Terms That Cover Your Account on diand4d
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your rights under these terms, need to flag a data request, or want clarification on how a specific policy applies to your account, our support team handles these through the channels below. For wallet-specific disputes — such as a DANA or OVO deposit appearing on your statement but not yet credited — the same channels apply, and we'll reference your transaction log directly.

Live Chat Support Reach our support team through the live chat window inside your account. Policy and data questions are routed to the relevant team from there.
Email for Data Requests Send formal data access or deletion requests to our listed support email. Include your registered account ID so we can locate your records promptly.
In-Account Help Centre The Help Centre inside your account dashboard covers common policy questions, including how wallet verification works and what records we hold.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Security

Your account security is maintained through encrypted storage, session-based authentication, and wallet-verification steps that apply each time a new payment method — DANA, OVO, or GoPay — is linked. We do not store full wallet credentials on our servers; only the reference tokens needed to process a transaction are retained. Data access requests are processed within the timeframe set by applicable policy, and you can initiate one at any time through live chat or the support email on file.

Encrypted Wallet Storage Wallet reference data for DANA, OVO, and GoPay is stored in encrypted form. Full account credentials from your e-wallet provider are never held on our servers.
Cookie and Session Data Session cookies keep your lobby state intact while you browse. Analytics cookies are anonymised and used only to improve page performance — not for profiling.
Data Access Requests You can request a copy of the personal data we hold, ask for corrections, or request deletion through our support email. Include your account ID for faster processing.
Policy Change Notifications When material terms change, we notify registered accounts by the contact method on file. Continuing to use the platform after that notice means the updated terms apply.

Common Questions About Our Legal Terms

These questions come up most often when account holders in Indonesia review the terms — particularly around wallet data, access eligibility, and how to act on their rights under our policy.

No. Wallet reference data linked to your DANA or OVO account is used only to process your transactions. It is not shared with third parties for marketing or any unrelated purpose.

Send your request to our support email with your registered account ID. We will identify the records tied to your profile and respond within the timeframe set by applicable policy.

Transaction records are retained for the period required under our data retention schedule. Non-essential profile data is deleted promptly. Contact support to confirm what remains after closure.

Access depends on local law and the eligible regions we serve. If local regulations in your area restrict this type of platform, our terms do not override that restriction.

We notify active accounts through the contact method registered on your profile whenever material changes are made. Continued use of the platform after that notification means you accept the updated terms.

Yes. Submit a data deletion request through live chat or the support email. Once processed, the wallet reference is removed from your account and can no longer be used for transactions.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.