Reference

How diand4d Handles Your Personal Information

When you open an account with us, we collect certain information to keep it running smoothly — and this page tells you exactly what that is, how we use it, and who it stays with.

Account data protectedDANA, OVO, GoPay wallet privacyNo data sold to third partiesYour right to request accessContact us to correct your data
diand4d How diand4d Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Cookies and Session Tracking

We use cookies to keep your session active and remember your preferences. You can manage cookie settings through your browser, though some account functions depend on session cookies to work correctly.

Account Security Measures

Your account is protected with password authentication and OTP verification steps during login and withdrawal requests. We do not store your DANA, OVO, or GoPay PIN — only transaction confirmation references.

Data Retention and Deletion

Active account data is retained while your account is open. After closure, we keep records for a period consistent with legal obligations in eligible regions. You can request deletion of non-essential data at any time.

Requesting Changes to Your Data

If any detail on your account is incorrect — name, contact number, or linked wallet information — reach out via live chat or the Help Centre and our team will verify and update it for you.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Support Open the live chat window from your account dashboard to speak with our support team directly about any privacy concern, data access request, or correction you need made.
Account Help Centre Visit the Help section inside your account to submit a written request about your personal data — useful for deletion requests, data correction, or asking what information we hold.
Email Privacy Request Send a direct email to our support address if you want a formal written record of your request. We will acknowledge receipt and respond within the timeframe required under applicable rules.

Common Questions About Your Privacy Rights

These questions cover what your data is used for, how to access it, and what steps you can take to manage or remove it. If something specific to your account is not covered here, our support team can help directly.

We collect your registration details — name, email, phone number — plus the e-wallet you link, whether DANA, OVO, or GoPay. Device and session data is also recorded automatically for security purposes.

Wallet data is passed only to the relevant payment processor to complete your transaction. It is not shared with advertisers, and we do not store your wallet PIN or authentication credentials.

Yes. Submit a data access request through the Help Centre inside your account or via live chat. We will confirm what information we hold and provide it in a readable format within a reasonable timeframe.

Contact our support team through live chat or the Help Centre, let them know which detail is wrong, and they will verify your identity before updating the record on your account.

We retain records for a period required under applicable local law and to resolve any outstanding account matters. Non-essential data can be requested for deletion once your account is closed.

We use cookies for session management and basic analytics. You can adjust cookie preferences in your browser settings, though disabling all cookies may affect how certain account features function on your device.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.