Reference

Terms That Govern Your Account on diand4d

These terms set out how your account operates on diand4d — what you agree to when you open an account, how wallet transactions via DANA, OVO, and GoPay are handled, and what we expect from both sides.

Account eligibility appliesDANA, OVO, GoPay wallet rulesAccess where local law permitsFair use policy enforcedTerms subject to change with notice
diand4d Terms That Govern Your Account on diand4d
HOW WE HANDLE POLICY

Our Commitments Under These Terms

We handle account data, wallet records, and term disputes with a straightforward internal process. Each point below reflects how these terms are actually applied — not just what they say.

Data Retention

We keep your account and transaction records for as long as your account is active, and for a defined period after closure, in line with what local regulations require for financial records.

Account Security

Login sessions are protected by OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account before any withdrawal can clear.

Cookie and Session Use

We use session cookies to keep your lobby state intact across pages. These do not store wallet credentials. You can clear session data from your browser or app settings at any time without losing your account.

Requesting Term Changes

If you believe a term has been applied incorrectly to your account — for example, a wallet match rule on an OVO withdrawal — submit a written request via email and we will review within our standard window.

TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Have a question about a specific clause or how a wallet rule applies to your account? Our live chat team can walk you through the relevant section in plain language.
Email Support For formal questions about account suspension, term disputes, or data-related requests, email our support desk and we'll respond with reference to the specific clause.
Account Help Centre If you're in Bandung or anywhere else in Indonesia, the account help section covers wallet verification steps, term summaries, and how to request a terms review on your case.

Common Questions About These Terms

These are the questions we hear most often about how these terms apply to real account situations — from wallet rules to what happens when terms are updated.

The core terms apply to all accounts equally. Wallet-specific rules — like name-matching for OVO or GoPay — appear in the payment section and apply only when that wallet is used for a transaction.

We contact you through your registered email first. Depending on severity, we may restrict withdrawals, suspend the account temporarily, or close it. You have a response window before any final action is taken.

Access depends on local law and is available only where your region's regulations permit. If you are uncertain, check your local legal position before opening or continuing to use an account.

We notify you via your registered contact — email or in-app message — before material changes take effect. Continuing to use the account after the notified date counts as acceptance of the revised terms.

Send a written request through our email support channel, naming the specific term and transaction in question. Our team will reference the clause and respond with the outcome of the internal review.

Yes. Your transaction history, including DANA deposits and GoPay withdrawals, is viewable in your account wallet section. For records beyond what the interface shows, contact support with your account ID.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.